Refund policy

You may request a refund within 14 days of your order date, but only if you have not yet used the Service to run or generate any evaluation. Once a credit or subscription has been used, the evaluation is delivered immediately and the value of the purchase is consumed.

Because the Service produces a bespoke evaluation report as soon as it is used, we do not offer refunds once an evaluation has been run or a report has been generated. By starting an evaluation, you confirm that you accept the report in exchange for the fee paid.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund for an unused purchase, visit paddle.net and follow the instructions, or contact us and we will help you raise the request.

Paddle's refund policy applies to all orders.